Cocoon Backflow Incense Burner

This item comes direct from the manufacturer/supplier.

Delivery is anticipated to be within 4 working days and will be delivered via their chosen delivery service.

As a result, you may receive your order in more than one parcel where your order contains products produced by The Original Candle Company and Direct Dispatch items from our supplier.

Any questions or queries should be directed to our Customer Support team either via our web chat function or by emailing hello@originalcandles.co.uk

We aim to ship orders within 2 working days from your order being placed. Please be aware that all of our candles, wax melts, diffusers, and mist sprays are handmade, and as such, at peak times, orders may take slightly longer to ship.

We offer FREE DELIVERY on all orders

Our aim is to deliver all orders within 5 working days of shipping. However, during busier times, this may take longer and is out of our control. If you haven't received your order after 7 working days of notification of shipping please contact us by using our chat function or by emailing us.

We use a range of delivery partners to deliver your order including Royal Mail, DPD and Yodel.

Where orders have both our own handmade items and direct dispatch items your order may arrive in more than one parcel or on different days.

Upon receipt of your delivery, should you find that there are parts of your order missing or damaged, please contact us within 48 hours so we can resolve the issue promptly - where damage is reported we may ask for photo evidence so we arrange a replacement as quickly as possible.

Where similarities with our product names and/or scents may occur it in no way links us or our products to their respective manufacturers and designers. All trademarks and copyrights belong to their respective manufacturers and designers, and we are in no way affiliated with them.